How to White List in Order to Receive Emails
Struggling to receive our emails?
Be sure to check your spam and junk folders for the missing emails.
Unfortunately, a number of providers (AOL, Netscape, Earthlink, Yahoo, etc) are notorious for blocking our messages at the server level preventing them from reaching you. Whitelisting our email@example.com email often helps with this. Here are the instructions to do so:
Whitelist an Email Sender in AOL
You must add the email address or corporate domain of the sender to your address book or custom sender list to make sure email gets delivered to your AOL inbox.
- First, click on the "Spam Controls" link on the lower right side of your inbox screen. A "Mail and Spam Controls" box will appear.
- Now click on the "Customer Sender" list link and choose the "Allow email from ..." option.
- Enter the sender's name here, then click "add" and "save."
- In more recent versions of AOL, you can also simply add the name of the sender to your Contacts list. AOL will then recognize that this is someone you want to communicate with. Just click on the sender's email address. A menu should drop down. Select "Add Contact."
Whitelisting Senders and Domains Using AOL WebMail
- Replying to an email from a sender you want to whitelist will automatically add the list as a safe sender if you're using AOL webmail.
- Email from that domain will then be delivered straight to your inbox. The software will recognize that it's not spam.
Not AOL? Do a web search for your mail provider + whitelist and you should be able to access the instructions for your provider.
If after having done this and you still do not receive mail from us, you may consider an alternate email address with a different provider (i.e. @gmail.com) to help eliminate the delivery issue.
If you still run into trouble, please email firstname.lastname@example.org for additional assistance.